Privacy Policy

General information

At INSTITUTO SOWILO, privacy and security are priorities and we are committed to transparency in the processing of personal data of our USERS/STUDENTS. Therefore, this PRIVACY POLICY establishes how the collection, use and transfer of information from USERS/STUDENTS and/or other people who access or use our website is carried out.

By using our services, you understand that we will collect and use your personal information in the ways described in this Policy, under the rules of the Federal Constitution of 1988 (art. 5, LXXIX; and art. 22, XXX - included by EC 115/2022) , Data Protection rules (LGPD, Federal Law 13.709/2018), the consumerist provisions of Federal Law 8.078/1990 and other applicable rules of the Brazilian legal system.

We also inform you that the document may be updated as a result of any regulatory update, which is why USERS/STUDENTS are invited to periodically consult this section.

The access, visit and stay on this site/blog is free choice and happens according to the will/desire of the USER/STUDENT, being his/her visit and continuation on the site, choice of this user.

Becoming aware through this document that from the moment you maintain access and permanence in any of our pages, you are automatically demonstrating your agreement, explicitly with all the rules and terms brought in the Privacy and Security Policy described below .

1) How are data collected?

The personal data of USERS/STUDENTS is collected by INSTITUTO SOWILO as follows:

WEBSITE: Within our website you can fill out forms, send comments and questions, contact our team or register on our platform, and your data will be saved for later service. The USER/STUDENT must create an account on the site, providing basic identification data such as full name, telephone number and email for identification.
MESSAGES AND COMMUNICATIONS: When you communicate with our team, whether via Whatsapp, SMS, email or any other type of chat, some data may be saved for future conferences and facilitate communication with our customers and users.
NAVIGATION OF THE WEBSITE: When a USER/STUDENT accesses the website, information about interaction and access is collected by INSTITUTO SOWILO to ensure a better experience for the student. This data can deal with the keywords used in a search, the sharing of a specific document, comments, page views, profiles, the URL where the USER/STUDENT comes from, the browser they use and their access IPs, among others. others that may be stored and retained.
OFFLINE: Some data may be collected offline, for example, at events and organizations, where we may collect your email or other data, to maintain communication and necessary information that you need to be aware of.
THROUGH THIRD PARTIES: Sometimes, third parties may send our company some of your data, such as, for example, data received through social media (such as Google, Facebook, Instagram, Tiktok or other social networks), from the government or intermediaries of payments. The use of this data is previously authorized by USERS/STUDENTS with the third party in question.

2) What data is collected?

We emphasize that we always try to collect as little data as possible for your greater security, however, some data is essential for us to be able to deliver the best possible service and even for the functioning of the site, as described below:

Data for creating a user account and filling in marketing forms: Full Name, Email and Telephone.
Data for browsing optimization: when you browse our website, we automatically collect data such as your IP address, browser type, pages accessed, time spent on each page and other information.
Contact information: when you contact us, whether by email, phone, chat or whatsapp, we collect your contact information, such as your name, email, phone number and the message you sent us.
Services Usage Information: When you use our services, we collect data about your activities, such as the searches you perform, the videos you watch, the pages you visit, the purchases you make, and when you share photos with us. , comments, suggestions, questions, answers, information, text, files, graphics, videos or other materials, we collect the information you send us.
Data to carry out bank transactions: data regarding payment and transactions, such as: full name, CPF, credit card number, expiration date, CVV, in addition to payments made.
Newsletter: the e-mail registered by the visitor who chooses to subscribe to the Newsletter will be collected and stored until the user requests to unsubscribe.
Data related to contracts: before the formalization of the contract of purchase and sale or provision of services between INSTITUTO SOWILO and the USER/STUDENT, data related to the contractual execution may be collected and stored, including the communications carried out between the company and the user.
Location Information: When you use our services, we collect accurate location data to provide you with the services you have requested. For example, when you order a delivery service, we collect your address to send the delivery to the right location.
About the use of Cookies and Newsletter

We use cookies to improve your browsing experience on our website. A cookie is a small text file that a website stores on your computer or mobile device when you visit the website.

Cookies allow us to recognize your browser and provide you with the best experience when browsing our website. Furthermore, cookies help us to understand which sections of the website are most interesting to you and which content we can recommend to you.

The “newlestter” is the means by which we notify and inform our users/customers of any updates we make.

The data informed to “newlestter” are used only for this purpose, without any contrary destination or that disrespects the Data Protection legislation.

You are not obliged to accept the "cookies" or the "newlestter", it is your free choice whether or not to register the "cookies", if you do not want it to happen, use the option in your browser/device to deactivate the registration of cookies.

You can at any time block cookies in your browser, or clear the cache to remove them. Be aware, however, that disabling cookies may also cause damage to the provision of our end service, as well as, in some cases, we will not be able to provide you with a more adequate experience for your preferences because we will not have access to them.

It is important to highlight that we try to minimize the use of non-essential cookies, but we use those necessary to deliver a better service, as provided for in the LGPD. You can deactivate them in your browser at any time.

3) What is the purpose of using the personal data of USERS/STUDENTS?

The USER/STUDENT data collected and stored by the site has the purpose of:

Well-being of USERS/STUDENTS: improve the product and/or service offered, facilitate, streamline and fulfill the commitments established between USERS/STUDENTS and the company, improve the experience and provide specific functionalities depending on the basic characteristics of the user.
Platform improvements: understanding how USERS/STUDENTS use the platform services, to help with business and technical development.
Advertisements: present personalized advertisements to USERS/STUDENTS based on the data provided.
Commercial: the data is used to customize the content offered and generate subsidy to the platform to improve the quality of the services.
USER/STUDENT profile forecast: automated processing of personal data to assess use of the platform.
Registration data: to allow USERS/STUDENTS access to certain contents of the platform, exclusively for registered users.
Contract data: provide the parties with legal certainty and facilitate the conclusion of the deal.

The processing of personal data for purposes not provided for in this Privacy Policy will only occur upon prior notice to the USER/STUDENT, so that the rights and obligations set forth herein remain applicable.

4) What is the storage time of the personal data of USERS/STUDENTS?

The personal data of USERS/STUDENTS are stored by the website for the period necessary to provide the service or to fulfill the purposes set forth in this document, in accordance with the provisions of item I of article 15 of Law nº 13.709/18.

Data can be removed or anonymized at the request of the user, except in cases where the law provides for another treatment.

The personal data of USERS/STUDENTS can only be kept after the end of their treatment in the following cases provided for in article 16 of the aforementioned Law:

I - compliance with legal or regulatory obligations by the controlling shareholder;

II - study by research body, ensuring, whenever possible, the anonymization of personal data;

III - transfer to a third party, provided that the data processing requirements set forth in this Law are respected;

IV - exclusive use by the controller, access by a third party is prohibited, and provided that the data is anonymised.

5) Who do we share your data with?

The USER/STUDENT profile data is shared with:

Service Providers: We share your personal data with our service providers, who provide marketing, data analysis, payments, emailing and other services to us. These service providers may only use your personal data to perform these services for INSTITUTO SOWILO and in accordance with our instructions.

Advertisers and Commercial Partners: it is also possible that we share your personal data with companies that carry out advertising, or commercial partners. However, we only share your personal data as instructed by you.

Investors: We may share your personal data with our investors. However, we only share your personal data as instructed by you.

Government Authorities and Other Parties: At times, we may be required by law to release or disclose your data to government authorities, or other parties, as required by law.

Other reasons, such as: (i) Comply with a legal obligation; (ii) Protect the rights, property or safety of the Page; (iii) Avoid actual or potential damage to property or the safety of persons;

(iv) Otherwise, as permitted by law.

With regard to third-party service providers such as payment transaction processors, please note that each has its own privacy policy. Therefore, we recommend reading their privacy policies to understand what personal information will be used by these providers.

By being redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Use. We are not responsible for the privacy practices of other websites and we encourage you to read their privacy statements.

6) How is the security of the stored data?

Security is one of the fundamental pillars of our privacy policy.

INSTITUTO SOWILO undertakes to apply technical and organizational measures capable of protecting personal data from unauthorized access and situations of destruction, loss, alteration, communication or dissemination of such data.

All personal data you provide to the site will be treated with complete confidentiality and security, in accordance with applicable legal regulations.

To ensure the protection of your personal data, the site uses several security measures, such as:

SSL (Secure Socket Layer) encryption;
Firewalls;
Intrusion detection systems;
Constant monitoring of networks;
Use of secure passwords;
Periodic verification of systems security.

All personal information is stored on secure servers, protected against unauthorized access, using the most modern and advanced security systems.

Our security team is constantly monitoring systems and updating protection measures to ensure your data is always safe.

If you have any questions or concerns regarding the security of your personal data, please contact us.

7) Rights in relation to the data collected

According to General Personal Data Protection Law(LGPD), everyone has the right to information, transparency, freedom and autonomy in decision-making.

With regard to personal data, the USER/STUDENT has the right to access, correction, elimination, portability, limitation of treatment and opposition.

The USER/STUDENT also has the right to deny at any time that their personal data are used for marketing purposes and to receive commercial communications.

To exercise your rights, just contact our team.

We clarify that personal data is treated confidentially and that we take any and all necessary security measures to ensure data protection.

8) Consent, Amendment and Removal

By using the services and providing personal information on the platform, the USER/STUDENT is consenting to this Privacy Policy.

The USER/STUDENT, when registering, declares to know and can exercise his rights to change or remove his registration, access and update his personal data and guarantees the veracity of the information made available by him.

The USER/STUDENT has the right to withdraw their consent at any time, for which they must contact us via email contato@institulosowilo.org. However, please bear in mind that in some cases it may not be possible to fulfill your request, especially if it is necessary to fulfill our legal or contractual obligations.

9) Changes to this Privacy Policy

This document is linked to and integrates the Conditions and Terms of Use of this website, being subject to change at any time to adapt to rules established by legislation that establish the mode of data processing.

We reserve the right to modify this Privacy Policy at any time, so it is recommended that the USER/STUDENT review it frequently.

Changes and clarifications will take effect immediately upon their publication on the website. When changes are made, users will be notified. By using the service or providing personal information after any modifications, the USER/STUDENT demonstrates their agreement with the new rules.

10) Forum for conflict resolution

For the solution of disputes arising from this instrument, Brazilian law will be fully applied.

Any disputes must be submitted to the jurisdiction of the district where INSTITUTO SOWILO's headquarters are located.